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your business, simplified
Dedicated technology solutions expert with the proven Product / Project Management and Leadership experience needed to exceed stakeholder expectations and deliver results
Product Ownership
Product Owners lay out the future potential of the product and craft the vision for the future. Communication of this vision is key to delivering working valuable software solutions
I've spent the last several years working with stakeholders and crafting product vision and communicating it to Development teams, Senior Executives and end users at both Diamond Resorts and Station Casinos.
Business Systems Analysis and Integrations
Business today involves complex integrations between vendors to provide the fast and data powered experiences that both customers and employees expect. Understand what customers truly need by digging deep for requirements is critical to deliver the right products and integrations for your business.
At both Diamond Resorts and Station Casinos I've led large scale systems analysis sessions on an enterprise scale, mapping out business processes and developing solutions
User Experience and Design
Solutions are often designed without the end user in mind, creating negative experiences . Good User Experience isn't all about visual design, it's about asking the right questions and crafting the persona collectively with both end users and stakeholders. This is key to truly delivering exceptional experiences that keep your team happy and your customers coming back
I've led Customer Design Sprints (Google Ventures format) with a vast amount of Stakeholders both remotely and in person, including the use of online white-boarding tools that both engage participants and deliver incredible results in a short timeframe. This allowed product prototypes to get delivered in half the time and with double the accuracy.
Customer Journey Mapping
Identifying a good process workflow for both your team and customers is more than just flow charts and system diagrams. It's about understanding what your end user is thinking, feeling, wondering while they are at each part of the workflow and constantly innovating to improve their attitudes. Changing a user's behavior only occurs if they are seeing both value in the end result and finding the process simple and interesting.
Customer Journey Mapping is a valuable tool I've used to enhance process flow mapping that takes empathy into the flow and can deliver much more positive results. Once Stakeholders understand what users are actually feeling during processes that organizations have created, they quickly realize how valuable this journey mapping process is to delivering solutions that your team and customers love instead of deal with begrudgingly
Why I can help
You love your team. You love your customers. But…you are busy. VERY busy. Running the business! You have an IT department (or buddy who helps you) but they are so buried in the system, they forget about the people! This is where I come in. I’m here to bridge the gap between your IT folks and your everyday team members and customers and get your business system goals delivered on time and on budget.
- Experience: Over 6 years in Software Product Management, Design, Project Management and Systems Analysis
- Reputation: At both Diamond Resorts and Station Casinos, I've been endorsed by Executives to Front line team members and even customers. Together, we can get your business on Track!
What You'll Get
An experienced, dedicated solutions expert who will deliver the results you need with the best experience possible
- Collaboration: Getting the right people together to clearly outline your goals and deliver a solid product vision and 3-5 year product roadmap is where it starts. Then making the strategic moves to achieve those goals gets us in the right direction. From there, we collaborate on customer journey and design sprint sessions, resulting in a working prototype of your solution/product in just 1 week! Let's do this!
- Dedication: The product doesn't end with delivery, it's where it starts! That is the Agile mindset! With the SCRUM framework, I can help get your product to market faster than your competitors with continuous delivery of a prioritized backlog in iterative Sprint cycles. Products can always improve, and I'm not finished until you are!
- Results: Get the products and solutions that your team and customers truly love and make your business faster, easier and more efficient!